The economy sucks! Businesses in slow areas are slower and business in big traffic areas are not getting the table turns they used to. So regardless of where or who you are, business’ are all suffering. So what’s your course of action? You need to do more with less. You need to work smarter. You need to analyze your business better than ever before. … Continue reading What To Do When Business Slows Down?
Birthdays are fun! Aren’t they! Its a one time a year celebration where family and friends come together to celebrate YOU. Business’ love it because if they can attract large parties and many times there is typically no budget. It’s party time and anything goes! So, as a business what are you doing to bring them in? Do you advertise birthdays or do you just … Continue reading Birthdays Are Great For Everyone… If You Get Reservation!
The customer is always right. That’s what all of us business owners are taught to believe… but deep down; what are we really thinking? How should we think? Are we bought in or are we just not buying in today? In some instances, it’s an easy decision. The answers are black and white. But what do you do in the gray areas? How’s do you … Continue reading The Customer Is Always Right! Or Are They?
Reviews posted on online review websites are not always balanced and can certainly be misleading. MOST reviews left online tip towards negativity because of our human nature make-up, hurting your business and impacting your business’ bottom line. So how can you take the next step and start building your own reputation that gives customers the clear honest truth about your business? First let me ask….Are … Continue reading Stop DREAMING About Your Business Reputation & Start BUILDING it!
Restaurant guests have many options and look for a variety of things when they dine out. More often than not, the primary force that drives a customer to a restaurant is the product (food), but the most remembered part may in-fact be the level of service received from your restaurant staff. It can make or break the entire event! Often I’ve gone to restaurants where … Continue reading How Well Is Your Service? Do Your Even Know?
Each and every individual forms perceptions of each other when they first meet. It’s just human nature! NO matter what type of person you may think you are, you or someone else has already made that perception within the first 5 minutes . Online reviews act the same way! Customers formulate the same type of perceptions about where they want to dine by reading a restaurant review online. What … Continue reading How People Perceive You is Critical to Your Business!
Have you ever wanted to let the owner of the restaurant know how you really felt about your experience or about their staff but then decided not to speak out because you didn’t want to seem too forward, the owner was too busy, or maybe just because the owner of the restaurant wasn’t there? (Believe me, we have spoken to many and they all want to … Continue reading From Your Mouth to Their Ears!
The easiest and most reliable way for a customer to select their restaurant of choice is by going onto the Internet and reading reviews left by other customers BUT reviews are not always REAL. Customers have found that they can no longer rely on the reviewer for the TRUTH because they have no idea how to determine if the review is coming from a customer … Continue reading Keeping It (reviews) Real!
Too often we read online reviews and believe we are getting a real picture of what’s happening or what to expect. But in reality, think about what’s really happening. Most of the time when you venture out to eat with friends and family and you actually enjoyed yourself, the entire evening leads to great conversation among friends. As humans, many of us are not programmed … Continue reading Want the Truth About Online reviews?